1. scope
  2. Contractual partner
  3. Conclusion of contract
  4. Right of withdrawal
  5. Prices and shipping costs
  6. Delivery
  7. payment
  8. Retention of title
  9. Dispute resolution
  10. Choice of law


For all deliveries from  Zero Center AG,  Robert-Gerwig-Str. 29, 78315 Radolfzell, represented by the chairman of the board Mathias Mittmann (hereinafter Zero Center AG) these General Terms and Conditions (GTC) apply to consumers.

A consumer is any natural person who concludes a legal transaction for a purpose that cannot predominantly be attributed to either their commercial or independent professional activity.


The purchase contract is concluded with Zero Center AG, Robert-Gerwig-Str. 29, 78315 Radolfzell, represented by the chairman of the board Mathias Mittmann.


3.1. The presentation of the products in the online shop does not constitute a legally binding offer, but rather only an invitation to order.

3.2. The goods intended for purchase are placed in the “shopping cart”. You can use the corresponding button in the navigation bar to access the “shopping cart” and make changes there at any time.

By clicking the “Buy now” button, you place a binding order for the goods listed on the order page/in the shopping cart. We will confirm receipt of your order with an order receipt/order confirmation.

However, your purchase contract is only concluded when we accept your order by sending an order confirmation via email after receiving your order (i.e. after receiving your order receipt/order confirmation).


4.1. If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you may have a right of withdrawal in accordance with the statutory provisions.

4.2. If you as a consumer make use of your right of withdrawal in accordance with Section 4.1, you will have to bear the regular return shipping costs.

4.3. Otherwise, the regulations set out in detail below apply to the right of withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must contact us ( Zero Center AG, Robert-Gerwig-Str. 29, 78315 Radolfzell, e-mail address: kontakt(at) by means of a clear statement (e.g. with a letter sent by post or by e-mail) about your decision to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory. You can also download the sample cancellation form or another clear statement on our website Complete and submit electronically. If you make use of this option, we will immediately send you confirmation (e.g. by email) of receipt of such a revocation. In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Sample cancellation form

(If you want to cancel the contract, you can fill out this form and send it back to us. You do not have to use this form. It is sufficient if you send us data with which we can clearly identify the purchased item and you as the buyer)


Zero Center AG
Robert-Gerwig-Str. 29
78315 Radolfzell

E-Mail Address: contact(at)

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for paper notification)

- Datum

Exclusion  or premature expiry of the right of withdrawal

  • There is no right of withdrawal for contracts:
  • for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; Such goods are, for example, our tailor-made goods made individually for you
  • for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded;
  • for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
  • for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.
  • The right of withdrawal expires prematurely for contracts
  • for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery;
  • for the delivery of goods if, due to their nature, they were inseparably mixed with other goods after delivery;
  • to deliver audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.


5.1. The prices stated on the product pages include statutory VAT and other price components.

5.2. In addition to the stated product prices, we charge the shipping costs stated in the shopping cart system and on the order page for delivery.


6.1. Delivery within Germany takes place with DHL.

6.2. The delivery time within Germany is around 5 days. We will point out any different delivery times on the respective product page.

6.3. Outside Germany, delivery is made with DHL.

6.4. The delivery time for deliveries abroad varies and can take up to 14 days.

6.5. For deliveries to a country outside the European Union, customs formalities must be observed. Zero Center AG will prepare the goods, including the necessary customs declarations, to the best of our knowledge and belief, but assumes no liability for delays caused by customs controls. Any additional fees levied by customs as a result of these additional checks will be borne by the customer.


7.1. Payment can be made either by credit card, Shop Pay (from Shopify), Google Pay, Apple Pay, Klarna invoice, instant transfer, PayPal and Amazon Pay

7.2. If you choose the advance payment method, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.


The goods remain our property until full payment has been made.


The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts. Further information is available at the following link:

We are neither willing nor obliged to take part in a dispute resolution procedure before a consumer arbitration board.


German law applies. For consumers, this choice of law only applies to the extent that the protection granted by mandatory provisions of the law of the consumer's country of habitual residence is not withdrawn (principle of favourability).

The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply.